Capito offers CommVault CASP Services to New and Existing Clients
Posted on 12/01/2010
Capito is delighted to announce that CommVault has selected Capito to participate in the CommVault Authorised Support Partner (CASP) Programme. The CASP accreditation enhances our CommVault Partner status and enables Capito to offer both proactive support and remote monitoring services to our CommVault clients. CASP replaces the previous VIP programme for software maintenance and is available from a limited number of partners.
A CASP Partner must provide the following support services to clients:-
· Access to a service desk
· Live answer to calls between 0800: -18:00 Mon-Fri
· Ability to log calls outside these hours via voicemail
· Access to certified CommVault engineers
· Ownership of problem until resolution
· Escalation path to CommVault
· Client updates during call lifecycle
· Response to initial call within 4 hours
· Monthly reporting on CommVault calls
· Quarterly service review with customer
This is a reflection of our commitment to our CommVault customers and our strategic relationship with CommVault. We are committed to continued investment in developing our technical expertise to provide the highest levels of support for CommVault technologies.
For further information please email: commvault@capito.co.uk