Managed & Professional Services

Capito offers its clients and partners a focussed range of Managed and Professional IT Services.

Capito's Services offering was initally conceived  and developed in 2006.  Whilst the overall architecture and operating processes continue to evolve they remain true to the original design principles:-

  • Improve End-User satisfaction through reducing the occurrence of Incidents and the time-to-fix
  • Reduce operational costs through infrastructure transformation and resource centralisation
  • Manage capital expenditure through a procurement portal at agreed margins

 The Managed IT Service currently comprises five Service Towers:-

  • Managed Desktop
  • Managed Server and Storage
  • Managed Print
  • Managed Contract (management of some/all of your 3rd party ICT contracts)
  • Servicedesk

Clients select one or more of the above service components to build their desired out-sourced or out-tasked service delivery model.

The Professional Services complement the Managed Services service towers. These services curently include:-

  • Discovery                               -  User, hardware, software, applciation and network auditing
  • Virtualisation                         - VMware and Microsoft technologies for Desktop and Server 
  • Application Packaging          - Application virtualisation and software delivery
  • Data Management                 - CommVault data management technologies   
  • Microsoft Infrastructure          - AD, Exchange, OCS and Systems Management
  • IMAC                                      -  Installs, Moves, Additions and Changes
  • Transformation                      -  A programme to reduce  IT Operational and Capital expenditures

In addition through Capito Flexible Resourcing we can provide on-site skilled IT staff on demand from 1 week to 1 year. Clients use these resources either for a particular project or to provide cover for their own staff who may be unavailable for whatever reason for a period of time.

The IT Infrastructure picture is completed with our ProcureIT portal and online catalogue service. This service which is only available to registered clients enables clients to manage their IT hardware and software spend through an open-book procurement service that is unique in the marketplace. To request access to the catalogue service please go to http://shop.capito.co.uk