24/7 Remote Support
24 x 7 & proactive remote support was once the privilege of financial institutes and the likes. However as companies have embraced the work life balance, the business day is no longer 9am – 5pm, and remote support is no longer constrained to mainframes.
Nowadays this terminology covers all aspects of your business, be it availability of web presence, services to clients and staff or system management and maintenance work.
The traditional support paradigm has also changed for engineers and IT staff.
Routine management work can now be scheduled, servers are built in HA clusters and backups can be taken automatically within a SAN.
At Capito we offer remote support services in this new guise to all our clients, delivered seamlessly from our Managed Service operation centre in Livingston.
We never close…!
Capito offers a 24x 7 monitoring service for servers, storage and networking environments for a variety of clients across Europe & beyond. We also supply helpdesk services to client who have extended business days but see the cost of supporting such business needs outweighing their benefits by delivering through internal resources.
Through our economies of scale Capito has the staff, the monitoring tools and software to measure key metrics on your business critical servers, and report through on exceptions or act in accordance with SLA’s to ensure your environment is functional and operational in line with your business needs.
Transformation allows focus
At times when the business is demanding more from it assets, IT is well placed to review the alternatives to traditional service delivery. From our experience IT managers are willing to undertake change and deploy new technologies, but sometimes need the business drivers to do so.
With extended and remote support, this is an ideal opportunity to expand on your client services, whilst being secure in the knowledge that such an undertaking will not only save money on resourcing to undertake this service internally and allow you the time to focus on matters more pertinent, but that you are working with a provider with extensive experience, and the business is being monitored and managed in a way which reflects your companies needs and objectives.
Money well spent
IT managers understand that proactive monitoring and management ultimately results in less downtime, a better user service and a maximisation of IT investments. However improved system availability comes at a cost, and sometimes a shift in working practice for staff.
For appropriate monitoring and service levels consistent with expectations, significant investments in proactive and predictive support tools is required, along with the restructuring of operations to ensure their return is as expected.
At Capito these costs have all been met through significant and strategic investment, thus making the transfer of your out of hours support an easier choice from a cost perspective.