Application Management
It seems that IT Departments are being requested to introduce and integrate an ever increasing number of “essential” applications into their delivery and support portfolio to complement business needs. Whilst some of these applications are indeed business specific, others play more of a supporting role by allowing the business to function, but are not specific by definition.
Recent Gartner reports suggest that a majority of IT Departments spend upwards of 70% of time maintaining and managing the systems they have with the remaining circa 30% spent on actual service development and enhancements.
At Capito we aim to assist our clients in significantly changing these ratios by offering to host, maintain and manage systems which complement and support your operations, allowing you to add the real value.
Business Transformation
Using ITIL methodology, Capito are confident that we can work with you to ensure the transfer of certain in house services to our hosted facility will bring immediate benefits for both your business and IT staff workload.
By allowing Capito to run your conventional business services and undertake associated management facilities we are confident that we can reduce and stabilise your costs of application management, by reducing your need to retain internal skill sets and by allowing you to focus resources on your business objectives and metrics.
Value Management
Undertaking mundane housekeeping tasks, lack of appropriate training and the vision of never seeing a change to current operational practice, are cited as the most likely reason for staff attrition in the ICT industry.
By allowing Capito to deliver your operational services, you will gain a rationalised and converged application environment, delivered against effective business led SLA’s and therefore allow you to improve your responsiveness to the business in areas which are more strategic.
Cost Effective Governance
Capito has a fully manned service operation and Help-desk facility at our Livingston HQ, which specialises in 7 x 24 hr support for businesses who need to ensure their staff are catered for but see their first priority as servicing the business needs.
At our Livingston HQ we have a team of skilled staff available to meet your needs using application proven technologies and procedures which deliver greater service reliability to your users.
Having invested in this 7 x 24Hr resource, staff and associated tools, we are confident we can allow you to deliver against your business objectives safe in the knowledge that your operational infrastructure is being delivered and managed by a specialist managed service supplier.