Unified User Management
Key Points
Every day people expect better service from organisations to help them manage and enhance their lives, and the same is true for company employees within their working environment.
Throughout the Private & Public sector, organisations are being challenged as never before to provide better more effective services. Unfortunately in most cases there is no “new money “available to meet these challenges. As such a radical rethink on strategy and expenditure is often required with the concept of working smarter and more efficiently the usual outcome in this thought process.
To address this requirement from an ICT perspective, Capito have developed Zero Touch (ZT). This is a portfolio of products designed to meet a clients service delivery needs. One such offering within this portfolio is the deployment of a managed ICT service.
With ZT the objective is to work in partnership with our clients and partners to transform their current service delivery, and continually improve service to their clients on the basis of best value.
Service delivery
ZT is a proven service partnership framework, providing knowledge, expertise and resources to address the broad implications of your business agenda, particularly in the often difficult field of desktop asset and server platform management.
Success in this delivery approach have seen dramatic shift in the service to the end client with upwards of 80% of all calls logged addressed within a 15 minute window and a call to fix within 4 hours complemented by a 24 x 7 service availability as standard.
Return on Investment
Capito’s managed service offering focuses on strategic business IT alignment allowing you the ability to measure accurately your true return on investment for this service.
We guarantee that this approach will reduce not only your operational costs but your internal IT spend by utilising the tools and software at our disposal to effectively and proactively undertake remote management of your servers and storage, deploying software applications and remedial work when required, all in conjunction with our on-site support presence.
Budget a concern?
Such a service is affordable to all. We would welcome further discussion on how such a delivery could meet your internal metrics and outline our business models and the options available to allow you to transform your current environment and transition into an new mode of service delivery to your clientele.