Managed IT Support Services
Simplify and Stabilise your IT Management
Get the Expertise You Need, When You Need It
Could your organisation improve its efficiency, productivity and profitability by outsourcing some, or even all, of its IT support function?
Capito’s portfolio of Managed IT Support Services can help simplify and stabilise your IT management.
Our wide range of available services include:
- A Scotland-based support helpdesk,
- Proactive Monitoring of Devices and Software,
- Data Backup as a Service (BaaS),
- Disaster Recovery as a Service (DRaaS),
- Microsoft 365 Management,
- Technical Workshops,
- Asset Tagging and Register, and
- Strategic IT Infrastructure and Software Planning.
Everything we do is underpinned by proven methodologies such as PRINCE2, MOF and ITIL and our triple ISO System Accreditations, all of which ensures that your projects are managed effectively and with a consistently high quality of service.
Client Satisfaction
Over the last 12 months we have retained 98% of our Managed IT Services customers and take pride in our reputation for consistent and high quality customer service.
Cost Savings
79% of our new customers saved over 30% when they moved their service contract to Capito.
We also demonstrate credibility by maintaining the highest level of accreditations with a range of top tier vendors including Microsoft, VMware and Citrix.
Before you renew your next contract, get in touch to arrange a free Network Audit.
Let us assess your IT infrastructure and we will report back to you with a strategic overview of your network.* Please note that the free network audit is only available to organisations with at least one server and a minimum of 10 computers.
Managed Services delivered by Capito include:
Access to our UK Service Operations Centre
Flexible and tailored SLAs (Service Level Agreements)
Network Monitoring and Patch Management
Restoration of Services approach rather than the traditional Break-Fix
Mobile Device Management
Online Backup and Recovery
System Reporting
Automated Maintenance
Managed Antivirus
Web Monitoring
Managed Email
Replacement parts and full units
Asset and inventory tracking
Single contract with one annual anniversary date
Vendor-backed support
