Managed IT Services

Managed IT Support Services

Simplify and Stabilise your IT Management

Get the Expertise You Need, When You Need It

With the wide range of technology in use, skilled IT support has become of vital importance to SMEs and major corporations alike.  But is it necessary, or even desirable, to have all of this capability in-house?  

Could your organisation improve its efficiency, productivity and profitability by outsourcing some, or even all, of its IT support function?

Capito’s portfolio of Managed IT Support Services can help simplify and stabilise your IT management. 

Our wide range of available services include:

  • A Scotland-based support helpdesk, 
  • Proactive Monitoring of Devices and Software, 
  • Data Backup as a Service (BaaS),
  • Disaster Recovery as a Service (DRaaS), 
  • Microsoft 365 Management,
  • Technical Workshops,
  • Asset Tagging and Register, and
  • Strategic IT Infrastructure and Software Planning.

Everything we do is underpinned by proven methodologies such as PRINCE2, MOF and ITIL and our triple ISO System Accreditations, all of which ensures that your projects are managed effectively and with a consistently high quality of service.

Client Satisfaction

Over the last 12 months we have retained 98% of our Managed IT Services customers and take pride in our reputation for consistent and high quality customer service. 

Cost Savings

79% of our new customers saved over 30% when they moved their service contract to Capito.

We can tailor bespoke support contracts to suit the needs of your IT environment, helping you to realise instant savings. 

We also demonstrate credibility by maintaining the highest level of accreditations with a range of top tier vendors including Microsoft, VMware and Citrix. 

Before you renew your next contract, get in touch to arrange a free Network Audit. 

Let us assess your IT infrastructure and we will report back to you with a strategic overview of your network.  

Request a Free Network Audit

Please complete your details below and we will be in touch to arrange an initial discussion:

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* Please note that the free network audit is only available to organisations with at least one server and a minimum of 10 computers.

Managed Services delivered by Capito include:

Managed IT Services, service operations

Access to our UK Service Operations Centre

Managed IT Services, SLA

Flexible and tailored SLAs (Service Level Agreements)

Managed IT Services, patch management

Network Monitoring and Patch Management

Managed IT Services, service restoration

Restoration of Services approach rather than the traditional Break-Fix

Managed IT Services, mobile device management

Mobile Device Management

Managed IT Services, backup and recovery

Online Backup and Recovery

Managed IT Services, system reporting

System Reporting

Managed IT Services, automated maintenance

Automated Maintenance

Managed IT Services, managed anti virus

Managed Antivirus

Managed IT Services, web monitoring

Web Monitoring

Managed IT Services, managed email

Managed Email

Managed IT Services, commercial service supplier

Crown Commercial Service supplier including G-Cloud 12, making it easier to procure cloud services for Public Sector clients

Managed IT Services, replacement parts

Replacement parts and full units

Managed IT Services, inventory

Asset and inventory tracking 

Managed IT Services, contract discounts

Attractive multi-year contract discounts

Managed IT Services, single contract

Single contract with one annual anniversary date

Managed IT Services, vendor backed support

Vendor-backed support

Managed IT Services, accredited

ITIL and ISO accredited