Managed IT Support Services - simplify and stabilise your IT management

Are you getting value from your current IT maintenance and support contract?

With the wide range of technology in use, skilled IT support has become of vital importance to SMEs and major corporations alike.  But is it necessary, or even desirable, to have all of this capability in-house?  Could your organisation improve its efficiency, productivity and profitability by outsourcing some, or even all, of its IT support function?

Capito’s portfolio of Managed IT Support Services can help simplify and stabilise your IT management. 

Our wide range of available services include:

  • A Scottish-based support helpdesk, 
  • Proactive Monitoring of Devices and Software, 
  • Data Backup as a Service (BaaS),
  • Disaster Recovery as a Service (DRaaS), 
  • Microsoft 365 Management,
  • Technical Workshops,
  • Asset Tagging and Register, and
  • Strategic IT Infrastructure and Software Planning.

Everything we do is underpinned by proven methodologies such as PRINCE2, MOF and ITIL and our triple ISO System Accreditations, all of which ensures that your projects are managed effectively and with a consistently high quality of service.

Client Satisfaction

Over the last 12 months we have retained 98% of our Managed IT Services customers and take pride in our reputation for consistent and high quality customer service. 

Cost Savings

79% of our new customers saved over 30% when they moved their service contract to Capito. 

We can tailor bespoke support contracts to suit the needs of your IT environment, helping you to realise instant savings. We also demonstrate credibility by maintaining the highest level of accreditations with a range of top tier vendors including Microsoft, VMware and Citrix. 

Managed Services delivered by Capito include:

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Access to our UK Service Operations Centre

Flexible and tailored SLAs (Service Level Agreements)

Network Monitoring and Patch Management


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Restoration of Services approach rather than the traditional Break-Fix

Mobile Device Management

Online Backup and Recovery


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System Reporting

Automated Maintenance

Managed Antivirus


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Web Monitoring

Managed Email

Crown Commercial Service supplier including G-Cloud 12, making it easier to procure cloud services for Public Sector clients

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Replacement parts and full units

Asset and inventory tracking 

Attractive multi-year contract discounts

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Single contract with one annual anniversary date

Vendor-backed support


Before you renew your next contract, get in touch to tell us about your biggest IT challenges and frustrations.  We can help to take away these pain points and let you focus on other business priorities.

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Capito male member of staff in warehouse truck
Capito male member of staff working on PC

Request a Free Network Audit

Let us assess your IT infrastructure and we will report back to you on any weaknesses or key areas for improvement - please complete your details below and we will be in touch to arrange:

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* Please note that the free network audit is only available to organisations with at least one server and a minimum of 10 computers.