Managed IT Services
Are you getting value from your current IT maintenance and support contract?
Capito’s portfolio of Managed IT Services and Support can help simplify and stabilise your IT management.
Our wide range of available services include a 24/7 support helpdesk, proactive monitoring of devices and software, disaster recovery, technical workshops, asset tagging and register, and strategic IT infrastructure and software planning - all underpinned by Capito's significant investment in management systems and vendor partner accreditations to ensure that our services are delivered with consistent quality.
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Client Satisfaction
Over the last 12 months we have retained 98% of our Managed IT Services customers and take pride in our reputation for consistent and high quality customer service.
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Cost Savings
79% of our new customers saved over 30% when they moved their service contract to Capito.
We can tailor bespoke support contracts to suit the needs of your IT environment, helping you to realise instant savings. We also demonstrate credibility by maintaining the highest level of accreditations with a range of top tier vendors including Microsoft, VMware and Citrix.
Managed Services delivered by Capito include:
- 24 x 7 access to our UK Service Operations Centre
- Flexible and tailored SLAs (Service Level Agreements)
- Restoration of Services approach rather than the traditional Break-Fix
- Network monitoring
- System reporting
- Automated maintenance
- Managed antivirus
- Web monitoring
- Patch management
- Online backup and recovery
- Mobile device management
- Managed email
- Replacement parts and full units
- Asset and inventory tracking
- Attractive multi-year contract discounts
- Single contract with one annual anniversary date
- Vendor-backed support
- Crown Commercial Service supplier including G-Cloud 11, making it easier to procure cloud services for Public Sector clients
Before you renew your next contract, get in touch to tell us about your biggest IT challenges and frustrations. We can help to take away these pain points and let you focus on other business priorities.
