End User Computing Services

Workplace Services

Enable, Manage & Deliver Workplace Services

Empower your Workforce to Work from Anywhere with Secure Access to the Right Data from the Right Devices

Spanning the entire device life-cycle, Capito’s EUC services range from:

  • Procuring devices,
  • Provisioning and deploying equipment,
  • Providing on-site professional services,
  • Managing the customer and user experience,
  • Pre and post-attack security solutions,
  • Managed and support services,
  • Reintegration of workplace services (return to the office),
  • Compliant and secure repurposing or recycling of legacy equipment to achieve sustainability targets.

Whether your IT user estate numbers a few hundred or many thousands, Capito has the agility and flexibility to handle your deployments and associated managed support services from our secure, accredited centres across the UK.

In addition, Capito’s own service desk and operations centre runs from our head office in Central Scotland.

Benefit from our collaborative and agile approach

We think differently and provide flexible solutions that best meet your needs. Whether by providing scale to your existing resources to meet demand or by packaging all devices and services into a managed support offering through mechanisms such as Device as a Service (DaaS), we aim to be your trusted IT partner.

We can also deliver directly to the end user’s location to support home and hybrid working.

--> Delivering Enterprise Deployments, Hybrid Working and a Great User Experience  -->

Real World Delivery

Your Expert Partner in the Challenges of Inventory Management:

Warehousing, Tailored Delivery & Package Removal

  • Customer devices stored for up to 6 months in a fully-insured, secure environment
  • Equipment audited upon delivery and entered onto asset management system
  • Systems and processes maintained to manage equipment in storage
  • Equipment audit data provided from asset management system
  • Delivery schedule arranged directly with customer

Range of Image Load Options

  • Customer-supplied image (up to 25GB) loaded onto device prior to delivery
  • Customer-supplied image on a test device
  • Extension of customer SCCM image environment into Capito secure staging centre
  • Autopilot pre-provisioning
  • Imaged device of each type provided for customer acceptance prior to remaining device rollout

Asset Tagging

  • Customer-supplied or Capito-supplied asset tag applied in a position agreed with the customer
  • Proof provided for customer approval prior to ordering in case of Capito supplied tag
  • Capito-supplied asset tag is approx 50 x 30mm and 100% aluminium. Include 3-5 lines of data agreed with the customer which can include a bar code
  • Picture of asset tag location on device provided for customer approval prior to full rollout
  • Asset management report provided in customer’s preferred format with asset tag number, serial number and option for MAC address

BIOS Setting

  • BIOS settings updated with customer’s instructions for default setting changes (such as boot order)
  • Device provided to customer for user acceptance
  • Configuration applied to all devices upon customer approval

On-Site Installation of Image Load Options

  • Customer device deployed to desk, Mon-Fri, 9am to 5pm (exc. Scottish Bank holidays)
  • Deployments carried out by service engineer
  • Devices moved from delivery/ storage area to installation area by engineer, as directed by customer site host
  • Devices will be unpacked, installed and powered up
  • Installation script provided by customer to train the engineers, as appropriate
  • Devices installed, including power up test, in accordance with the installation scripts 
  • Includes 30 minutes installation time, excluding data migration
  • Removal and disposal of packaging

Onsite De-Installation & Recycling

  • Device de-installed at desk and removed from site
  • Products recycled with appropriate SEPA documentation provided 
  • Complimentary with Onsite Installation service

Quarantine of Legacy Devices

  • Assets recorded and devices removed from customer site
  • Returned to warehouse for storage period of up to 4 weeks
  • Returns process provided if device return to customer site is required

Secure Sanitisation of Storage Media

  • Device data-wiped using Blancco (certified by National Cyber Security Centre to standard CSC-TG-025)
  • Detailed data erasure certificate report for each drive provided to customer
  • Verification of data removal via a summary Blancco report

Delivery, including to Non-Business Locations

  • Delivery to customer central store, multiple sites or user homes
  • Deployment/delivery schedule agreed with customer
  • Customer contacted to arrange delivery – including date, site details, on-site contacts and individuals authorised to receive deliveries
  • Devices delivered as per customer agreement – most appropriate transport / delivery method aligned dependant on volumes and location
  • Confirmation calls with customer for scheduled deliveries

With the sharp increase in mobile working resulting from lockdown, have you found yourself with unused desktop equipment? Now could be the perfect time to book a health check of your EUC estate. 

Not only will this give you an up-to-date view of all your IT assets, but it could also also uncover any residual value of your legacy or unused kit.

Request a Health Check of your IT Estate

Let us assess your IT estate and give you an up-to-date view of all of your IT assets - please complete your details below and we will be in touch to arrange:

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